Spanish Customer Experience Officer

Customer Support Athens

Job Description

Our client is a reputable and well – established investment firm with headquarters in Limassol, Cyprus and representative offices in various cities abroad. They are looking to add Spanish-Speaking Customer Experience Officers to their dynamic team.

Reference #: GC004737

Job Responsibilities

  • Deal with clients’ inquiries via live chat, email and telephone
  • Perform personal clientele analysis and take actions as required
  • Handle client inquiries appropriately and ensure that high level service is provided
  • Promote available products and services to clients
  • Develop and maintain excellent relationships with prospective and existing clients
  • Cooperate effectively with other departments as required
  • Contribute to team effort by achieving targeted results

Requirements

    • Degree in a business-related field
    • Client handling experience in the financial services sector is a definite plus
    • Fluent Italian speaker with excellent oral and written skills in English
    • Ability to multitask and maintain a high-level of organization
    • Outstanding communication and interpersonal skills
    • Excellent computer literacy
    • Valid work permit required

Benefit from:

    • Attractive remuneration package
    • Private health insurance
    • Corporate pension fund
    • Food allowance
    • Intellectually stimulating work environment
    • Continuous personal development and international training opportunities
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