Italian Customer Support Agent

Customer Support Limassol

Job Description

Our client, a leading global financial services company, is currently seeking a proactive and talented Customer Support Agent for Italian Clients to join their team. In this full-time position at their office, you will be responsible for maintaining relationships with Italian clients, delivering high-quality service, and ensuring an excellent customer experience.

Reference #: GC005180

Job Responsibilities

  • Provide client support via phone, email, and chat, addressing inquiries and resolving issues.
  • Handle requests such as account openings, data updates, and various transactions.
  • Collaborate with internal departments (compliance, operations) to meet client needs.
  • Promote products and services, identifying cross-selling opportunities.
  • Update the CRM system with relevant client interactions and information.

Requirements

  • A native Italian speaker with excellent communication skills.
  • Customer-oriented mindset and strong problem-solving skills.
  • Passionate about IT and possesses strong computer skills.
  • Experience in a customer service or customer relations role is a plus.
  • Good organizational skills and ability to multitask.
  • Team player with the ability to work independently.
  What they offer :
  • Competitive salary and benefits package.
  • Continuous training and professional growth opportunities within a dynamic, global company.
  • A supportive and collaborative work environment that values diversity and inclusion
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