Dutch Customer Relations Agent

Our client is an investment firm offering various financial products such as options, stocks, futures, ETF, Bonds, Warrants, Metals. They are currently looking for a proactive and talented Customer Relations Agent (Dutch-speaking) to join their team. The ideal candidate will be responsible for maintaining customer relationships and providing excellent service to their Dutch-speaking clients.

• Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.
• Deliver excellent customer service and ensure a positive customer experience.
• Process customer requests, such as opening new accounts, updating personal information, and handling transactions.
• Identify and pursue sales opportunities and cross-selling within the existing customer base.
• Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.
• Record customer interactions and maintain relevant information in the customer system.
• Proactively communicate with customers about new products, services, and promotions.

• Excellent communication skills in Dutch, both written and verbal.
• Customer-oriented mindset and strong problem-solving skills.
• Experience in a customer service or customer relations role is a plus.
• Familiarity with the financial sector and knowledge of investment products is a bonus.
• Good organizational skills and ability to multitask.
• Team player with the ability to work independently.

• Competitive salary and benefits package.
• Opportunities for professional growth and development within a dynamic, global company.
• A supportive and collaborative work environment that values diversity and inclusion.
• Access to advanced tools and resources to excel in your role.