Client Support Representative(Polish, Italian, Spanish, or Portuguese)

Our client, an established global broker specializing in CFDs and forex, regulated across multiple international jurisdictions, is expanding its presence in Cyprus. With its Cyprus branch in the early stages of development, this is a unique opportunity to join a growing team and play a key role in shaping the local operations. The company values internal progression, offering strong potential for career advancement and professional growth.

On behalf of our client, we’re looking for a Client Support Representative to be the first point of contact for both new and existing clients. The role involves responding to inquiries, solving problems, and ensuring a positive experience for all users. You’ll be part of a collaborative and energetic team, focused on delivering top-tier service and support.

• Deliver exceptional and personalized service to clients through multiple communication channels including live chat, telephone, email.
• Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
• Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
• Collaborate proactively with various departments to ensure comprehensive resolution of client matters.
• Continuously expand knowledge of financial markets, CFD trading, and platform functionalities to provide expert guidance.
• Support content quality through proofreading and translation services as needed

• Strong eagerness to learn about financial markets including forex, indices, commodities, cryptocurrencies.
• Professional-level English proficiency required.
• Knowledge of Polish, Italian, Spanish, or Portuguese considered as an advantage.
• Enthusiasm about customer service and problem-solving.
• Excellent verbal and written communication abilities.
• Demonstrated commitment to ethical conduct and professional integrity.
• Willingness to commit to long-term career growth and professional development.
• Collaborative team player with adaptable interpersonal approach.
• Strong analytical thinking and problem-solving abilities.
• Advanced competency in MS Office applications.
• Previous experience in Customer Service roles or Financial Institutions is preferred, but not mandatory

Working Hours:

• Ability to rotate morning and afternoon shifts on a weekly basis.
• Flexibility to work weekends and Cyprus Public holidays on a rotation basis.
• Standard shift schedules: 08:00-16:00 (morning) & 15:00 – 23:00 (afternoon).

What You Can Look Forward To:

• Be part of a dynamic and multi-cultural team
• Career growth opportunities with global offices
• Competitive salary
• Performance-based bonus
• Private medical insurance
• Education subsidy & full-paid Study Leave
• Fitness membership allowance
• Birthday Leave