Client Support Representative (German speaking)

Our client is a global organisation rapidly expanding to meet the demands of their ever-growing clientele base. They have offices located in Australia, Singapore, UK, and Cyprus.  They currently have an open position that offers not only career development opportunities but also the chance to be part of a fun, dynamic team that collaborates to support our clients.

For the role of German speaking Customer Support Representative they are looking for a responsible and detail oriented professional with experience in the Finance and/or Investment industry to join their Client Support Team in Limassol.

As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients’ queries and proactively seek solutions to resolve their problems.

• Provide high-quality and best-in-class service to our clients across telephone calls, emails, and other channels.
• Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
• Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience;
• Proactively liaise with various departments to assist in resolving clients’ queries.
• Proactively learn about the financial markets, CFD industry, and trading platforms.
• Actively assist with proof reading and translation of contents as required.

• Strong eagerness to learn about financial markets including forex, global share indices, commodities, cryptocurrencies.
• Fluency in German and English.
• Enthusiasm about customer service and problem-solving.
• Excellent communication skills both verbal and written.
• Strong sense of integrity.
• Willingness to commit to long-term career growth and professional development.
• Open-minded and cooperative personality.
• Critical thinking and problem-solving skills.
• Advanced MS Office skills.
• Prior experience of working in a Customer Services and Financial Institutions is preferred, but not essential.

• Willingness to do morning and afternoon shifts on a weekly basis.
• Flexible to work on weekends/Cyprus Public holidays on rotation.
• Working Hours 08:00-16:00 & 16:00 – 00:00.

• Be part of a dynamic and multi-cultural team
• Career growth opportunities with global offices
• Competitive salary
• Performance-based bonus
• Private medical insurance
• Education subsidy & full-paid Study Leave
• Fitness membership allowance