Client Support Representative (English and Polish Speaking)

Our client is at the cutting edge of FinTech with a team that excels in a fast-paced, collaborative environment. They seek analytical thinkers and executors with a data-driven approach, capable of managing complex multi-stakeholder projects and adapting to technological advancements.

They’re currently looking to hire a Client Support Representative that is fluent in English and Polish. This is an individual contributor role based in their Limassol office. As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients’ queries and proactively seek solutions to resolve their problems.

• Provide high-quality and best-in-class service to our clients across telephone calls, emails, and other channels.
• Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
• Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
• Proactively liaise with various departments to assist in resolving clients’ queries.
• Proactively learn about the financial markets, CFD industry, and trading platforms.
• Actively assist with proof reading and translation of contents as required.

• Strong eagerness to learn about financial markets including forex, global share indices, commodities, cryptocurrencies.
• Fluency in English and Polish.
• Enthusiasm about customer service and problem-solving.
• Excellent communication skills both verbal and written.
• Strong sense of integrity.
• Willingness to commit to long-term career growth and professional development.
• Open-minded and cooperative personality.
• Critical thinking and problem-solving skills.
• Advanced MS Office skills.
• Prior experience of working in a Customer Services and Financial Institutions is preferred, but not essential.

Working Hours:

• Willingness to do morning and afternoon shifts on a weekly basis.
• Flexible to work on weekends/Cyprus Public holidays on rotation.
• Working Hours 08:00-15:00 & 15:00 – 23:00.

What You Can Look Forward To:

• Be part of a dynamic and multi-cultural team
• Career growth opportunities with global offices
• Competitive salary
• Performance-based bonus
• Private medical insurance
• Education subsidy & full-paid Study Leave
• Fitness membership allowance
• Birthday Leave