Client Support Representative

Our client is an award-winning global CFD and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySEC), the Cayman Islands (CIMA), and Mauritius (FSC).

Their Cyprus office, is just starting up, presenting a unique opportunity to be a founding member and work actively within the core of the business. With this, internal growth is not only welcomed but also encouraged, providing their employees with the opportunity to grow, develop and succeed in their current role and any future roles they might have with the  company. This position offers not only career development opportunities but also the chance to be part of a fun, dynamic team that collaborates to support our clients.

The Client Support Representative is an individual contributor role based in the Limassol office. As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients’ queries and proactively seek solutions to resolve their problems.

• Provide high-quality and best-in-class service to our clients across telephone calls, emails, and other channels.
• Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
• Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
• Proactively liaise with various departments to assist in resolving clients’ queries.
• Proactively learn about the financial markets, CFD industry, and trading platforms.
• Actively assist with proof reading and translation of contents as required.

• Strong eagerness to learn about financial markets including forex, global share indices, commodities, cryptocurrencies.
• Fluency in English.
• Polish, German, Italian, Portuguese preferred additional language.
• Enthusiasm about customer service and problem-solving.
• Excellent communication skills both verbal and written.
• Strong sense of integrity.
• Willingness to commit to long-term career growth and professional development.
• Open-minded and cooperative personality.
• Critical thinking and problem-solving skills.• Advanced MS Office skills.
• Prior experience of working in a Customer Services and Financial Institutions is preferred, but not essential.

• Willingness to do morning and afternoon shifts on a weekly basis.
• Flexible to work on weekends/Cyprus Public holidays on rotation.
• Working Hours 08:00-16:00 & 15:00 – 23:00.